Expert Incident Response
We pride ourselves on delivering swift, expert support after an accident, managing vehicle recovery, accident scene cleanup, and care so our customers are supported every step of the way.
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Rapid Activation
When you call our 24/7 NTI Accident Assist team, we jump into action right away. The sooner we’re involved, the more we can do to help!
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Coordinated Support
We work closely with emergency services and our national network of tow and recovery experts to manage support at the scene, keeping everyone updated and ensuring a smooth process from start to finish.
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Driver and Client Wellbeing
We’re here to support drivers and clients after difficult events, providing counseling, driver repatriation, and crisis communication and media support to make sure everyone is looked after.
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Accident Scene Clean-Up
Our expert incident response team handles everything from loss of containment and site cleanup to the management of livestock and damaged cargo (including dangerous goods), ensuring safe and effective remediation.
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Long-Term Remediation
We work with environmental agencies and specialists to implement cleanup plans that balance immediate needs with ongoing site monitoring to reduce future impact and costs.
Assistance and Wellbeing
We know accidents impact people, not just vehicles - that’s why we’re dedicated to supporting the wellbeing of our customers and drivers.
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Trauma Counselling
Over the phone support to help drivers and teams through tough times after an accident.
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Crisis Communications
Professional media support to protect your brand after high-profile incidents.
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Driver Repatriation
Travel arrangements to get drivers home safely and comfortably.
Towing and Recovery
Our network of heavy vehicle recovery operators meet our strict standards for safety and service, and work closely with us to deliver reliable, expert support when they arrive on the scene.
Dangerous Goods - Serious Business
When transporting dangerous goods, having the right support during an incident is crucial. NTI’s expert team and partners are here to help our customers meet regulatory responsibilities, reduce harm, and ensure better outcomes for your businesses and the community.
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Expert In-House Response
NTI’s trained team of secondary responders manages dangerous goods incidents with qualifications and experience beyond third-party reliance.
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Comprehensive Planning
We can help create and store your incident plan (TERP), ensuring clear communication and action when it’s needed most.
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Trusted Partnerships
We work with leading industry groups and emergency services to deliver better outcomes and improve safety standards.
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Compliance and Best Practices
Our external providers adhere to HVNL, Chain of Responsibility, WHS legislation, and industry-leading standards to ensure a safe and effective response.
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Strong Industry Collaboration
We work with groups like the National Bulk Tanker Association, CROIERG, Australian Trucking Association, and Australian Fire and Emergency Services Authority Council to improve safety and response outcomes.
24/7 Support
Our 24/7 service center is ready to help whenever you need us.