We know what it sounds like to keep Australia moving
The vehicles, vessels and equipment our customers rely on are becoming safer, faster, and cleaner. The cargoes they carry are now more delicate and time sensitive than ever before. Industry pressures and regulations are continually a challenge. At NTI, we're here to help - and we've always been successful in finding new ways to keep our customers moving. With over 50 years of experience in the insurance industry, NTI is the specialist insurance provider you can trust to protect your assets.
When people are at their most vulnerable it is critical that they have immediate support from a strong, stable, reliable, and experienced organisation. An organisation with the equipment, networks, and know-how to take control of the situation, and the capability to reduce lost income by getting you back to business as soon as possible.
That's exactly why we offer premium specialist insurance and assistance products designed to protect Australian businesses and families. Businesses and families just like yours. Our combination of tailored products, experienced people, accredited repair and recovery networks, and industry advocacy have seen us ranked as Australia's number one specialist insurance provider. Yet, insurance is just a piece of paper, a promise. It is not until you really need us that you understand our point of difference – the NTI Difference.
We trust each other to imagine, exceed and thrive
At NTI we deeply believe in certain things. The world may change but the way we approach it never will.
As individuals and as a company, we follow certain guiding principles that are expressed in everything we do. They represent the values that we stand for and will continue to hold on to in the face of external change. We call them The NTI Way.
Our values have shaped us into Australia’s leading specialist insurance provider. Whether we’re dealing with our customers, our partners, or our people, we never compromise on what we stand for.
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Trust
We act with integrity and respect in all we do. We communicate honestly and trust each other’s judgement.
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Imagine
We challenge the now and welcome change. We use the collective genius around us to turn ideas into reality.
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Exceed
We have a passion for excellence that drives our success. We lead regardless of the challenge.
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Thrive
We create an environment where our people can succeed and share in our success. We embrace differences and the new perspectives they bring.
Shareholders & Executives
NTI is solely owned and underwritten by CGU Insurance and Vero Insurance. This combines the strong industry experience of NTI in managing transport and logistics insurance with the backing and strength of two of Australia's largest insurers.
The DNA of NTI
Specialist knowledge, a commitment to quality service, a drive for innovation and excellence in claims run strong in the DNA of our brands. That’s why, across all our brands, you’ll find we’re proudly Australia’s leading specialist insurance provider.
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Claims Excellence Our relationships with customers and their industries allow us to understand the importance of getting businesses back on track following an incident.
Our entire, multi-award-winning team, from service centre to claims and repairs, are focused on making this happen. No matter what the brand or who the insured is, our claims team applies an approach of empathy and understanding.
Auto-lodgement of claims means customers get a claim number within minutes and every customer is assigned a local Claims Consultant and Repair Manager, ensuring that they only have to deal with two people throughout the process.
Claims are handled personally. We contact customers within four hours of claims lodgement. We don’t use automated phone systems; instead, we have local teams across the country.
Our on-call recovery specialists attend incident scenes to ensure best-practice skills and equipment are used to recover vehicles, cargos, and equipment.
Our process is designed to handle all aspects of the claim from providing medical assistance and trauma counselling to relaying messages and “back-to-base” transportation for those involved, as well as site clean-up.
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Quality Service We provide customers and partners with easy access to our experts and specialists.
That’s why direct communication is not just encouraged, it’s built into our systems and processes. Whether it’s talking on the phone, via email and SMS, or face-to-face, our customers always feel like we’re taking their case personally.
To ensure open channels of communication are possible, we’ve set up sales, underwriting, repair management, claims and operations teams in Brisbane, Sydney, Melbourne, Newcastle, Adelaide, Perth and Launceston. While others are centralizing their businesses to cut costs, we’re investing in our local offices to ensure customers and partners always feel like we’re a part of their local community.
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A Drive for Innovation As specialists, we’re always finding new ways to help our customers and partners.
We actively use insights from customers and partners to drive change and improvement. It’s our innovative culture, ability to adapt and capability to move quickly as an organization that has not only seen us deliver countless industry-leading products and initiatives, but has also seen our shareholders continue to invest in our business.
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Internal Expertise Our people. Our greatest asset.
From Underwriting, Claims, Parts and Recoveries to Finance, Data Science, IT and so much more, we keep our critical expertise in-house.
Not only does this help create the NTI Difference, but it also streamlines our entire business, benefiting customers and partners by saving them time and money.
We have internal Recoveries and Settlements team to ensure fair and reasonable settlement of claims involving third parties.
Our large internal IT team allows us to continuously innovate and tailor our systems.
Experts across our business have actually been “on the tools” or “behind the wheel” themselves.
When disaster strikes, our internal experts are ready to help customers and partners immediately – we’re not waiting on external providers to get things moving!
Want to join our team?
We are committed to being the best employer of the best people. At NTI, we have a diverse range of career opportunities available for you to apply for. Review our current career opportunities below or submit your resume to our People and Capability team.