Get Started with NTI Now
A Better Way to Manage Claims
NTI Now gives you the tools to lodge claims, track progress, and stay connected with our award-winning claims team, making the process smoother for both you and your clients.
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Quick and Easy Lodgment
Submit claims in minutes by entering key details. Once lodged, you’ll receive an instant claim number for your records and client updates.
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Real-Time Tracking
Monitor your claims at any time with live updates, ensuring you and your clients are always in the loop.
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Full Visibility
View and access all active and recently closed claims as well as generate reports on historical claims.
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Update Anytime
Identify outstanding information and upload additional documents, details, or quotes at any stage of the claim to keep things moving smoothly.
A Game-Changer for Brokers
The NTI Now platform is built to make life easier for brokers, offering a range of practical benefits that streamline the claims process and improve efficiency. Here’s why you'll love it:
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Save Time
NTI Now enables brokers to lodge claims in minutes, without lengthy forms or back-and-forth communication. This means less time spent on admin and more time focusing on your clients.
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24/7 Convenience
Available 24/7, the platform gives brokers the freedom to lodge and manage claims whenever it suits them, even outside business hours.
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Real-Time Transparency
Live tracking features ensure brokers can view claim status instantly, keeping them informed and able to provide quick, accurate updates to clients.
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Improved Client Experience
With faster lodgment and tracking, brokers can deliver a smoother claims process for their clients, enhancing trust and satisfaction.
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Easy Document Management
Upload and store additional details, documents, or quotes anytime, ensuring claims progress without delays.
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Proactive Claims Handling
NTI Now highlights any missing or outstanding information, helping brokers quickly address issues and keep claims moving forward.
How NTI Now Works
Who Can Use NTI Now?
NTI Now is designed for brokers and their teams. This includes Broker Principals, Assistants, Claims Consultants, and management within brokerages. Each user is assigned a secure, unique login to access the platform, ensuring privacy and clear role-based access.
Getting Access
To get started, fill out the form below or contact your local NTI State Development Specialist (SDS). The SDS will work with your brokerage's principals or authorized representatives to approve access and set up user accounts for your team. Once approved, you’ll receive your login details and can begin using NTI Now.
Managing Multiple Claims
For brokerage groups managing multiple claims, NTI Now simplifies the process. Users can view and manage all claims relevant to their clients, with permissions tailored to allow visibility across the group if needed. This ensures seamless collaboration and a clear overview of claim activity within your team.
NTI Now - Frequently Asked Questions
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What does NTI Now do?
NTI Now provides a new channel for you to access NTI 24/7 and complements our existing service. You are able to view, track and lodge claims. You can also access reporting at any time.
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Who can access NTI Now?
NTI Now is a Broker portal. Brokers, Broker Assistants, Claims Consultants and management within Brokerages will be able to access.
Your local NTI State Development Specialist can arrange log on details for you, however the broker principle (or a representative nominated by the broker principle) must first authorize your access to NTI NOW.
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How will NTI Now Benefit me as a Broker?
NTI Now provides you with another 24/7 chanel to access NTI, complementing rather than replacing our current channels. NTI Now allows you to quickly view open Claims while your customer is on the phone, it enables you to lodge a Claim with a few simple questions and you can access reporting any time. Your local NTI team are still available to take your call during business hours.
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What if I don't want to use NTI Now?
No problems! NTI Now is complementary to our current service model, not a replacement. If a Broker does not wish to use NTI Now we will continue to provide excellent service via Accident Assist and our Claims Consultants.
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How do I access NTI Now?
Access is through our NTI Now website and needs to be arranged through your NTI State Development Specialist (SDS) in conjunction with an agreement with the relevant brokerage directors and principals.
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Can I see all claims relevant to my Brokerage in NTI Now?
All log-in's are unique to allow you to see all Claims relevant to your clients. You may have permission to see more than your own Claims if your brokerage has set this up for you.
Note that claims information contained within NTI Now should be read in conjunction with your Product Disclosure Statement (PDS). Please read your PDS which outlines your cover and benefits.
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Are all claim types able to be lodged via NTI Now?
Marine Liability and Personal Injury Liability claims are not available for lodgment, track and view on NTI Now. The system will provide visibility of the Claim in the NTI system, however it will notify Brokers to call their Claims Consultant.
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Does NTI Now claim lodgement mean the claim is automatically accepted?
NTI Now provides you will the ability to lodge a claim online. The lodgment of a claim is notification to NTI only, not an automatic acceptance of the claim being made.
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Once a claim has been lodged, what happens next?
Your dedicated NTI Claims Consultant will contact you within four business hours to discuss any additional particulars of your claim.
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I have already received a completed claim form from my client, can I upload this to NTI Now?
Absolutely. All you need to do is enter some key information then upload your claim form and any additional attachments you may have. Upon submission, you will be provided an NTI Claim Number for your records and to advise your policyholder.
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When should I call NTI on 1800 684 669 vs. lodging online via NTI Now?
You should always ring NTI on 1800 684 669 for our Accident Assistance service if you require incident scene management, or call 000 in an emergency situation or if anyone has been injured. If the incident does not require emergency responders, you can choose the lodgment method you prefer: call 1800 684 669 to speak with an NTI Claims Consultant or lodge online via NTI Now.
If you choose to lodge online, you will be asked a few key questions and instantly be provided with a claim number. Your NTI Claims Consultant will be in touch with you shortly afterwards to complete the Claim lodgment.
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Can anyone from my Brokerage lodge a claim on my behalf?
Yes, just request for your information to be included in the claim contact details, which is requested during the claim lodgment process.
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Do I have to log in to lodge a claim?
Yes, for NTI to keep your customers information secure you must log in to NTI Now to take any actions or see any details.
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What reporting is available to me and how do I access it?
Initially, you will have access to a Claim Verification Report. This report shows Claims History per policy rather than per client. For example, if your client has both Fleet and Carriers policies, you would run these separately.
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Who do I contact if the information I am seeing is incorrect?
Please contact your NTI State Development Specialist (SDS) or Claims Technical & Relationship Specialist. Your NTI representative will raise any system issues on your behalf and work with our internal teams to ensure this is fixed quickly.
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What do I do if I'm having technical issues?
Please contact your NTI State Development Specialist (SDS) and explain the issue, providing a time or a screen shot will help us resolve the issue faster. Your SDS will then contact the NTI help desk, which operates during business hours (AEST).
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How do I reset my password?
To reset your password simply contact your NTI State Development Specialist (SDS). They will arrange the password reset email to be sent to the email address you have registered for NTI Now.
By applying to be part of the NTI NOW platform you agree that you will abide by the Terms and Conditions and Terms of Use of the platform which is being made available to you through NTI NOW powered by NTI Limited (NTI).
You acknowledge and agree with the Privacy Statement, NTI NOW Terms and Conditions, and Logging On-line and Access, which you have read and have understood your obligations. It is important you follow the procedures for access and use of the platform.