Contact us to report an accident, get assistance or lodge a claim
Whether you're a customer or a broker, there's just one number to call to report an accident, get assistance or lodge and manage claims.
There when you need us
When you get in touch with us on 1800 684 689, our team jumps into gear to support you in the way you need, when you need it.
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Learn More
NTI Accident Assist
If you our your client has been involved in an accident, NTI Accident Assist is ready 24/7, coordinating with emergency services and trusted networks to manage the situation and provide a fast, effective response.
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Make a Claim
Claims at NTI
When you need to lodge or manage an existing claim, our award-winning claims team is here to help - combining decades of expertise with a commitment to high-quality service, ensuring exceptional support for both customers and brokers.
Manage Claims Seamlessly with NTI Now
Our Local Offices
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Brisbane - Head Office
Level 36
300 George Street
Brisbane QLD 4000Email: brisbane@nti.com.au
Phone: (07) 3292 9800
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Sydney
Level 21
175 Pitt Street
Sydney NSW 2000Email: sydney@nti.com.au
Phone: (02) 8227 7700 -
Newcastle
Suite 6
Ground Floor
29 Smith Street
Charlestown NSW 2291Email: newcastle@nti.com.au
Phone: (02) 4935 6500 -
Melbourne
Level 32
140 William Street
Melbourne VIC 3000Email: melbourne@nti.com.au
Phone: (03) 9860 5600 -
Adelaide
Level 16
83 Pirie Street
Adelaide SA 5000Email: adelaide@nti.com.au
Phone: (08) 8208 4200 -
Perth
Level 6
140 St Georges Tce
Perth WA 6000Email: perth@nti.com.au
Phone: (08) 9483 1900 -
Devonport
Level 1
Devonport Corporate Centre
Cnr Edward and Best Street
Devonport TAS 7310Email: shanefairhall@nti.com.au
Phone: (03) 6331 6769
Your experience is important to us
If you have a complaint about your NTI experience, please review our Complaints and Dispute Resolution page to understand your rights, our responsibilities and different ways to lodge a complaint.
To speak with us directly about a compliment or complaint please call 1300 308 080.