Location: Newcastle Office
Number of Positions Available: 1
NTI Reference Number: SCC_NTL
Work Type: Full time
Your exciting opportunity:
NTI is Australia's leading specialist insurance provider for Australia's Transport and Logistics Industries. Backed by two of Australia’s largest insurers (CGU and Vero). Our team delivers innovative solutions that provide reliable protection, round-the-clock support, and rapid claims handling to keep your operations on the moving forward. When customers call us, they’re often in tough situations – broken down, needing assistance, or after an accident. That’s where you come in. You’ll be their calm in the storm, helping them get back on track as quickly as possible.
No scripts. No robotic call handling. Just real conversations where you use your problem-solving skills to make a difference.
What you want to know:
- As a permanent team member, you will be allocated an 8-hour shift between the hours of 6:00am and 8:30pm Monday – Friday.
- Any shift that finishes after 6pm you will receive a 20% uplift on the entirety of your shift. Any weekend shifts worked are paid at double time!
- You'll be set up with success from day one with a 12-week training program.
- After six months, you can enjoy a hybrid working arrangement with up to 2 days working from home.
What you’ll be doing:
- Answering and responding professionally to high-volume inbound calls and emails from a range of customers, clients, partners and intermediaries
- Solve problems, offer reassurance, and coordinate assistance with our trusted partners
- Provision of administrative support for non-call related activities
What we’ll love about you:
- A customer-focused person who enjoys helping others
- Strong communication skills – you’re a natural at keeping conversations flowing
- Ability to stay calm and think on your feet in fast-moving situations
- Previous customer service experience (retail, hospitality, call centre, admin – all backgrounds welcome!)
- Versatile with the ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations
- Your pride In your attention to detail and punctuality
- High levels of resilience and ability to cope well under pressure
What to expect when you’re part of the NTI family:
As the recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer:
- Competitive annual incentive program of up to 10%
- Health and wellness initiatives including EAP
- Generous discounts on a large range of personal insurance products
- Access to discounts on over 350 retailers across Australia
At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions.
Ready to apply? We can’t wait to read your application!
Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process.