Truck Assist Roadside Operations Manager

Drive Your Career Forward with Truck Assist – Powered by NTI

At Truck Assist, we’re the roadside assistance experts behind Australia’s most trusted transport insurance brand – NTI. Since 2006, we’ve supported over 300,000 trucks, delivering fast, reliable help when it matters most.

More than just a breakdown service, Truck Assist plays a critical role in protecting reputations and keeping businesses moving. We partner with leading truck manufacturers to deliver branded roadside solutions, reinforcing their commitment to customer care – and ours.

Backed by NTI’s industry-leading reputation, Truck Assist offers the best of both worlds: the agility of a growing brand and the stability of a national market leader. Join a team where your quick thinking, empathy, and customer focus make a real difference on the road – every single day.

Be part of something bigger. Be part of Truck Assist.

What you will love about the role:

As Roadside Operations Manager, you’ll be the engine behind our national roadside programs — leading day-to-day operations, driving continuous improvement, and enhancing service delivery for Australia’s heavy vehicle network.

You’ll manage a small high-performing team and work closely with OEMs, fleet clients, service providers, suppliers, and internal teams across NTI. Your ability to connect strategy with execution, and customer outcomes with commercial performance, will be critical to your success.

Your impact will include:

• Driving operational improvements, workflow design, and customer service innovations
• Managing operational budgets and supporting income targets in line with business goals
• Develop and maintain strategic relationships with OEMs, clients, suppliers, and national service providers
• Coaching and developing team members and overseeing performance across partners and providers
• Leading the evolution of roadside products and services to meet market demands
• Being the escalation point for the 24/7 service centre and managing service delivery continuity
• Supporting the rollout of new technologies, fuel innovations, and service enhancements
• Ensuring strong reporting, compliance, and knowledge-sharing across teams

What we’ll love about you:

You’re a relationship-focused leader with deep experience in commercial vehicle operations. Calm under pressure, you bring a proactive, improvement mindset and the ability to align people, processes, and partnerships to deliver results.

Key experience and qualifications:

• Trade qualifications in commercial vehicle repair (essential)
• Tertiary qualifications in business or a related field (desirable)
• Minimum 10 years in the commercial vehicle repair industry, ideally including OEM, fleet, or workshop management
• Strong commercial acumen and strategic stakeholder engagement experience
• Proven success leading operational improvement initiatives
• Understanding of transport and logistics industry language and challenges

You’ll also have:

• Recognised relationship and negotiation skills
• Data analysis capability to identify and act on performance trends
• Strong written and verbal communication skills
• Ability to work autonomously and manage competing priorities

What to expect when you’re a part of the NTI family:

At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People and as such, we offer:

• A real and tangible commitment to your development and ongoing study
• Competitive annual incentive program of up to 15% 
• Up to 50% discount on a large range of personal insurance products
• Access to discounts on over 350 retailers across Australia
• The ability to apply for flexible working arrangements

Ready to apply? We can’t wait to read your application!

You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process. These are all great ways for us to get to know you better, and for you to get to know us.